Describes a digitization project at the public library in Crawfordsville, Indiana that was designed to preserve their local history collection. Highlights include damage to the collection from fire, termites, use, and age; selecting a scanner and software; creating databases; and making information accessible on the Web. (LRW)

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…