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Bromberg, Peter – Computers in Libraries, 2003
Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation
Ritchie, David G. – Computers in Libraries, 1997
Describes a project at SUNY (State University of New York) colleges that was designed to deliver wide area network access to CD-ROM-mounted databases to share library resources. Discusses the need for unsaturated telecommunications lines of sufficient bandwidth; CD-ROM applications software; and stable, proven network software. (LRW)
Descriptors: Computer Networks, Computer Software, Databases, Design Requirements
Livingston, Frances G.; Rosen, C. Martin – Computers in Libraries, 1998
Describes the Kentuckiana Metroversity Linking project, a consortium of academic and public libraries using the Z39.50 information retrieval protocol to provide service to Greater Louisville and Southern Indiana. Topics addressed include the Z39.50 standard, the consultant's role, addressing technical issues, Internet vs. dial-in access,…
Descriptors: Academic Libraries, Access to Information, Budgeting, Consortia
Schaake, Glenda; Sathan, Eleanor – Computers in Libraries, 2003
Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation
Stearns, Susan – Computers in Libraries, 1996
Gopher and other early implementations of the virtual library are being superseded by the World Wide Web concept of "the global village library." Public libraries are implementing institutional Web pages, patron access to Internetwide e-mail, interagency programs, and Web training. Legislative issues and implications for the future are…
Descriptors: Access to Information, Agency Cooperation, Computer Mediated Communication, Computer Networks
Sisler, Eric; Smith, Veronica – Computers in Libraries, 2000
Describes library automation issues during the planning and construction of College Hill Library (Colorado), a joint-use facility shared by a community college and a public library. Discuses computer networks; hardware selection; public access to catalogs and electronic resources; classification schemes and bibliographic data; children's…
Descriptors: Access to Information, Bibliographic Records, Childrens Libraries, Classification