Describes the development of a courier service in Oregon for document delivery between libraries to support coordinated collection development activities. Organization of the service by individual libraries without dependence on the Library Services and Construction Act is discussed, and costs and response time are considered. (two references)…

Suggests guidelines to be followed by library administrators and managers to deal effectively with changes caused by the introduction of automation or technology projects within a library. The need for planning is emphasized, staff participation is stressed, adequate training and preparation are discussed, and financial planning is considered.…

Discusses issues facing libraries using digital information resources, based on experiences at the Pennsylvania State University at Harrisburg library. Topics include comparing electronic resources; goals of providing the service or resource; determining users' needs; resources for access, including networks and financing; software; budgeting;…

Summarizes issues discussed at an institute held at Cornell University on the impact of electronic publishing on library collection development. Topics discussed include libraries of the future; the National Research and Education Network (NREN); a definition of an electronic library; scholarly communication; implications of national networks; and…

Discusses changes in distance education and considers the resulting need for new types of library services. Topics include new Web-based contact center software; how to conduct virtual reference interviews; online reference service; the role of the physical library; staffing changes; and future possibilities, including impacts on costs of library…

Offers guidelines for consultants from developed countries who are establishing automated libraries in developing countries. Topics discussed include needs assessment; collection characteristics; computer needs of the institution; user characteristics; funding; physical environment; personnel; local resources and services; and choosing…

Describes the use of microcomputer-based voice mail, or automated answering, in libraries. The technology utilized by the systems is described, costs are discussed, features for outgoing and incoming messages are explained, branching capabilities are described, and two vendors who can supply microcomputer-based voice mail units are listed. (LRW)

Discussion of the use of full-text CD-ROMs in libraries focuses on a study of graduate students at Penn State University's Great Valley campus who used Business Periodicals Ondisc. Highlights include a user satisfaction survey, user profile, impact on interlibrary loan requests, cost effectiveness, and impact on subscriptions. (LRW)