Describes part of a federally-funded project at Kapiolani Community College (Hawaii) that focused on document delivery to enhance library services. Topics include bibliographic instruction for searching; customized searches on commercial databases; locating and delivering full-text articles; constructing a World Wide Web site; and evaluation…

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

Discusses issues facing libraries using digital information resources, based on experiences at the Pennsylvania State University at Harrisburg library. Topics include comparing electronic resources; goals of providing the service or resource; determining users' needs; resources for access, including networks and financing; software; budgeting;…

Describes strategic planning at Marquette University libraries. Highlights include technology-planning efforts for a Web-based online catalog; goals of improving user independence and speed of access to information; staff participation; funding issues, including support of the Parents Association; and software selection. (LRW)