Reduced government payments to school districts in Ontario, Canada have made it increasingly difficult to add resources to school library collections. To meet the needs of its community, St. Benedict Catholic Secondary School will share a new facility with a branch of the Cambridge Public Library. Discusses how the partnership took shape and its…

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

Describes the Rochester (New York) Public Library's expansion and renovation. Highlights include funding; public relations and marketing plans; access to state-of-the-art technology, including dial-in access; marketing surveys; connecting with local media; involvement of the private sector; and meeting users' heightened expectations for library…