Traditional libraries are being redefined. They are not only places to access books in print, but are also rich resources for digital assets. As a result, technology training programs need to progress beyond basic "mouse and keyboard" in order to meet the ever-changing needs and demands of the public. As library collections transition to…

A diverse group, account-based services include a wide variety of sites commonly used by patrons, including online shopping sites, social networks, photo- and video-sharing sites, banking and financial sites, government services, and cloud-based storage. Whether or not a piece of information is obtainable online must be considered when creating…

The Orange County Library System (OCLS) began to offer basic technology classes in July 2000. The computers were funded through a grant awarded by the Bill & Melinda Gates Foundation. Over time, the library staff noticed that the demand for the classes increased, so the offering of classes also increased. When the author arrived at OCLS, her…

"Embracing the chaos" is an ongoing challenge for librarians. Embracing the chaos means librarians must have a plan for responding to the flood of new products, widgets, web tools, and gizmos that students use daily. In this article, the author argues that library instruction and access services have been grappling with that chaos with…

Creating online options for students has become more of a focus with the growth of distance-education programs. It has also become necessary with the growth of online databases, electronic journals, and electronic books. Teaching classes is one of the few areas where libraries have not all switched to online access. Reference librarians still tend…

The staff at University of Connecticut are participating in Elsevier's Student Ambassador Program (SAmP) in which graduate students train their peers on "citation searching" research using Scopus and Web of Science, two tremendous citation databases. They are in the fourth semester of these training programs, and they are wildly successful: They…

In this article, the author discusses a project they undertook to reshape the libraries' Web services of the University of Houston site. The site had been in a state of flux and it needed a new structure for both managing and organizing it. She realized the staff was looking for a Web site that was more "Web 2.0" in nature. Web 2.0 is often…

In order for patrons to make the wisest use of the library, they must be both computer and information-literate. Librarians are faced with the challenge of designing programs that fit the literacy needs of the community. Academic and school librarians may find that their users are mostly students who are familiar with computers, but need help with…

Discusses issues facing libraries using digital information resources, based on experiences at the Pennsylvania State University at Harrisburg library. Topics include comparing electronic resources; goals of providing the service or resource; determining users' needs; resources for access, including networks and financing; software; budgeting;…

Discussion of the use of microcomputers in school libraries in the United Kingdom focuses on three models of school library computerization: (1) a library management-centered model, which addresses routine library operations; (2) a pupil-centered information skills model; and (3) a curriculum-centered model, which furthers pupil learning in…

Offers insight from academic librarians into changes that occur when librarians become teachers. Discusses the rewards of developing long-term relationships with and a better understanding of students; effects of librarians having less time at the reference desk because of spending time on teaching; teaching as a focus of professional development;…

Discusses the development of networked information services from a user's perspective. Topics discussed include user education; the issue of access to, versus retrieval of, information; the role of the library, including education and training, bibliographic control, and electronic information services; and training and education for librarians.…

Discussion of the Internet highlights its use in libraries and the need to teach patrons what it can and cannot be used for. Topics include the number and variety of existing sources, vendor organization and reliability issues, speed, quality control and regulation issues, and permanence of sources. (LRW)

Describes how a student-based program at the University of Maine at Farmington encouraged students to use the renovated library facilities. Following a needs assessment, Writing Center peer tutors were trained to deliver a library instruction workshop. The key factor in the instructional program was that it was student-led. (AEF)

Describes the curriculum of free training courses offered at the New York Public Library Science, Industry and Business Library (SIBL) that focus on information-seeking skills and information literacy. Classes offered include basic library skills, Internet and World Wide Web, business information, government information, and science information.…