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Direct linkAegard, Joanna – Computers in Libraries, 2010
In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…
Descriptors: Public Libraries, Audits (Verification), Library Research, Use Studies
Lietzau, Zeth – Computers in Libraries, 2009
In the last few years, technology-savvy librarians have begun turning their attention to a host of new tools to connect with their users and colleagues. The umbrella term for these new technologies--Web 2.0--began gaining traction in 2004. Many librarians were quick to embrace the new wave of technology. Early adopting libraries used blogs to…
Descriptors: Web Sites, Library Research, Electronic Publishing, Government Libraries
