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Overcoming Our Habits and Learning to Measure Impact
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Hosseini-Ara, Moe; Jones, Rebecca – Computers in Libraries, 2013
Why is it such a struggle to define and capture measures that convey to decision makers the value of libraries' services and programs to the communities, campuses, corporations, or organizations? To be honest, there are a number of reasons for this struggle--all of which can be addressed and, most importantly, solved. First, one has to face…
Descriptors: Libraries, Outcome Measures, Models, Stakeholders
Assessing Innovation in Corporate and Government Libraries
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Zeeman, Deane; Jones, Rebecca; Dysart, Jane – Computers in Libraries, 2011
This study reports on the results of interviews conducted in December 2009 and January 2010 to identify innovative service trends in library and information services in the government and corporate arenas. The study was undertaken as part of a Library and Archives Canada (LAC) research project to inform the Government of Canada Assistant Deputy…
Descriptors: Expertise, Web Sites, Electronic Publishing, Government Libraries
Automation and Job Satisfaction among Reference Librarians.
Whitlatch, Jo Bell – Computers in Libraries, 1991
Discussion of job satisfaction and the level of job performance focuses on the effect of automation on job satisfaction among reference librarians. The influence of stress is discussed, a job strain model is explained, and examples of how to design a job to reduce the stress caused by automation are given. (12 references) (LRW)
Descriptors: Academic Libraries, Higher Education, Job Development, Job Performance
Fitting the Pieces Together: Developing Better Service for End-Users.
Bridges, Peggy Bass; Morgan, Suzette – Computers in Libraries, 2000
Describes the new service model of the Resource & Information Center at Harcourt, Inc., which was charged with developing and publicizing library services that would empower end-users. Includes tips for purchasing online databases, guidelines for developing content that will draw people into the company's intranet or Web site, and top 10…
Descriptors: Computer Interfaces, Computer Oriented Programs, Corporations, Information Centers
Comprehensive Cost Planning Yields Successful Tech Projects
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Breeding, Marshall – Computers in Libraries, 2006
In this article, the author calls for librarians to find ways to implement technology projects with very limited budgets and to consider all the cost components of a technology project amidst the economic pressures. The author offers some perspective on what is involved in trying to accomplish important work with limited resources while…
Descriptors: Costs, Educational Technology, Librarians, Library Services
What's More Important: The Questions or the Answers?
Morgan, Eric Lease – Computers in Libraries, 1999
Explores ways for librarians to improve search strategies in a globally networked computing environment. Discusses browsing versus more structured search strategies; thinking processes and information-seeking processes; supplementing the traditional reference interview with computer-based reference assistants; models for automating the reference…
Descriptors: Cognitive Processes, Computer Networks, Improvement Programs, Information Seeking
Utah Article Delivery: A New Model for Consortial Resource Sharing.
Kochan, Carol A.; Lee, Daniel R. – Computers in Libraries, 1998
Describes the UTAD (Utah Article Delivery) Pilot Project, an innovative resource-sharing service that provides journal articles to the Utah higher education community, developed by the Utah Academic Library Consortium (UALC) in partnership with EBSCO Document Services. Highlights include goals, options considered, challenges, and evaluation. The…
Descriptors: Academic Libraries, Consortia, Cooperative Programs, Document Delivery