Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

Since SC LENDS started operating in June 2009, more public libraries have come on board. All of this on the back end connects to a Mozilla-based staff client that has distributions for Mac OS X and Microsoft Windows, using SSL encryption to keep communications secure and private between remote libraries and the servers hosted at a high-end…

A diverse group, account-based services include a wide variety of sites commonly used by patrons, including online shopping sites, social networks, photo- and video-sharing sites, banking and financial sites, government services, and cloud-based storage. Whether or not a piece of information is obtainable online must be considered when creating…

Today's academic libraries must demonstrate their value to cost-conscious university administrators. Budget trade-off decisions that involve the library can be difficult for any university administrator to make, and such decisions are complicated by the recent appearance of massive global digital libraries that seem poised to replace the…

The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

Far more people are familiar with their local public or college library facility than their library's website and online resources. In fact, according to a recent survey, 96% of Americans said they had visited a library in person, but less than one-third have visited their online library. Since everyone agrees that online library resources are…

With changing user expectations, many libraries are moving toward digital content. Accessible from anywhere at any time, digital content provides users with efficient, on-demand information experiences. Accordingly, librarians are presented with challenges and opportunities to build, manage, and implement outreach strategies that promote their…

Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…

It seems, at times, that a frantic race persists to ensure that a child, in the crucial learning stages of early elementary education, acquires the appropriate reading level before he or she "gets behind." Though there are obvious issues with branding a book "Grade Level One" or "Reading Level 2.2," it is nevertheless…

Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…

Librarians providing information services electronically must create useful information systems. This article illustrates that the effectiveness of an information system is characterized by its readability, browsability, searchability, and interactive assistance. Describes the concept of interactive assistance and how it relates to information…

Describes new products that relate to document delivery, including a wireless electronic mail connection; multivendor office integration software to exchange electronic mail; analog film recorders; an electronic messaging system for personal computer local area networks; software for transferring data files; voice message delivery systems; and…

Describes the new service model of the Resource & Information Center at Harcourt, Inc., which was charged with developing and publicizing library services that would empower end-users. Includes tips for purchasing online databases, guidelines for developing content that will draw people into the company's intranet or Web site, and top 10…

The Internet is many things to many people. Some see the Internet as the Wild West, a yawning wilderness waiting to be tamed and cultivated. For companies like eBay, the Internet is a steady, transaction-based revenue stream. For the dot-com companies, the Internet was perceived as a California gold rush. In terms of online library programming for…

Examines the various activities librarians perform to help patrons find information. Discusses new ideas in cataloging for electronic resources; extending patrons' reference questions to Web resources; reader's advisory services on the Web; online instruction for online searching; and the future outlook for the librarian profession. (AEF)