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Direct linkLarson, Kendall; Quam, Allison – Computers in Libraries, 2010
At Winona State University's Krueger Library, where Kendall Larson is an associate professor and Allison Quam is an assistant professor, informational and directional signs are an essential part of the interior space. Yet the ubiquitous sign and media saturation has challenged them to design and maintain effective signage that is conspicuous and…
Descriptors: Signs, Interior Space, Library Automation, Information Technology
Hyatt, Jason; Craig, Angela – Computers in Libraries, 2009
Outreach occurs systemwide at Public Library of Charlotte & Mecklenburg County (PLCMC). All branches are involved in reaching their surrounding neighborhoods and patrons. Under the guidance of the outreach manager, the outreach department provides support for these efforts and also offers focused programming via 12 staff members. The department is…
Descriptors: Neighborhoods, Public Libraries, Outreach Programs, Information Technology
Jones, Barrett; Maslyukova, Elena – Computers in Libraries, 2006
Integrating news services into an intranet can be tricky. Even within related organizations, slight differences in subscriptions and end-user needs can necessitate different integration approaches. This article examines how the World Bank and the International Monetary Fund took separate approaches to tackle the same integration challenge in…
Descriptors: Electronic Libraries, Internet, Databases, International Organizations
Bromberg, Peter – Computers in Libraries, 2003
Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation
Schaake, Glenda; Sathan, Eleanor – Computers in Libraries, 2003
Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation
Weiter, Steve – Computers in Libraries, 1996
Describes how a library automation system administrator developed a computer support network for the Finger Lakes Library System's (New York) evening and weekend hours. Discusses support options and decision-making factors--hiring extra staff, utilizing vendors, pagers, cellular phones, or contracting for third-party support. After employing staff…
Descriptors: Evening Programs, Information Technology, Library Automation, Library Networks
