Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

Describes how the Tulsa City-County Library System built a 22-branch CD-ROM-based network with the emerging thin-client/server technology, and succeeded in providing patrons with the most current research tools and information resources available. Discusses costs; networking options; the Citrix WinFrame system used; equipment and connectivity.…

Discussion of concerns of librarians who are involved in CD-ROM selection and acquisition focuses on three main areas: (1) sources for discovering and investigating CD-ROM products, including an annotated bibliography of journals, publisher's catalogs, books, network conferences, and online indexes; (2) criteria for selection; and (3) vendor…

The author of this article is an automation librarian, but at times he also works at the reference desk, as well as teaching library instruction and literacy classes. Working at the reference desk, he learns how users handle their library's information technology. This article explores the conclusions that the author has reached regarding the…

Describes ways of using CD-ROM technology for the benefit of blind and visually impaired library patrons. Science, reference, and American historical documents that can be converted to braille, large print, or voice output from CD-ROMs are described, and hardware, software, and staff considerations are discussed. (LRW)

This special section on CD-ROM and multimedia includes three articles: "What You Need to Know before Networking CD-ROMs" (David Burke); "Multimedia in a Traditional Library Setting" (Norman K. Peterson and Laurn Wilhelm); and "SilverPlatter Embraces the Future" (Pat Ensor). Reviews of two CD-ROM products are also…