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Direct linkTagtmeier, Curt – Computers in Libraries, 2010
Twitter. Facebook. These names stir up feelings, opinions, and experiences in just about everyone. As these services rise in popularity, libraries have begun to use them to reach out to patrons. Some libraries use Twitter but not Facebook. Some use Facebook but not Twitter. Some use both Facebook and Twitter, while others use neither. Yes, the…
Descriptors: Public Libraries, Social Networks, Network Analysis, Reference Services
Hoag, Tara J.; Cichanowicz, Edana McCaffrey – Computers in Libraries, 2001
Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…
Descriptors: Computer Software Selection, Electronic Libraries, Electronic Mail, Library Collections
