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What We've Learned From Doing Usability Testing on OpenURL Resolvers and Federated Search Engines
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Cervone, Frank – Computers in Libraries, 2005
OpenURL resolvers and federated search engines are important new services in the library field. For some librarians, these services may seem "old hat" by now, but for the majority these services are still in the early stages of implementation or planning. In many cases, these two services are offered as a seamlessly integrated whole.…
Descriptors: Search Engines, Libraries, Electronic Libraries, User Needs (Information)
Questions and Quirks: Managing an Internet-Based Distributed Reference Service.
Lagace, Nettie; McClennen, Michael – Computers in Libraries, 1998
The Internet Public Library (IPL), hosted by the University of Michigan School of Information is an operating virtual library that answers reference questions from all over the world. Discussion includes the construct of the IPL Reference Center, how the Reference Center handles questions, and characteristics of e-mail reference service. (AEF)
Descriptors: Electronic Libraries, Electronic Mail, Higher Education, Information Dissemination
Our Experiment in Online, Real-Time Reference.
Broughton, Kelly – Computers in Libraries, 2001
Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW)
Descriptors: Academic Libraries, Computer Mediated Communication, Computer Software, Decision Making
Distance Education and Virtual Reference: Where Are We Headed?
Coffman, Steve – Computers in Libraries, 2001
Discusses changes in distance education and considers the resulting need for new types of library services. Topics include new Web-based contact center software; how to conduct virtual reference interviews; online reference service; the role of the physical library; staffing changes; and future possibilities, including impacts on costs of library…
Descriptors: Computer Software, Distance Education, Educational Change, Electronic Libraries
Going Prime Time with Live Chat Reference.
Hoag, Tara J.; Cichanowicz, Edana McCaffrey – Computers in Libraries, 2001
Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…
Descriptors: Computer Software Selection, Electronic Libraries, Electronic Mail, Library Collections
The Electronic Library Workstation--Today.
Nolte, James – Computers in Libraries, 1990
Describes the components--hardware, software and applications, CD-ROM and online reference resources, and telecommunications links--of an electronic library workstation in use at Clarkson University (Potsdam, New York). Data manipulation, a hypothetical research scenario, and recommended workstation capabilities are also discussed. (MES)
Descriptors: Academic Libraries, Computer Oriented Programs, Computer Software, Computer System Design