Outlines the features and drawbacks of Wide Area Information Servers (WAIS). Praises the ease of use for end users and the variety of documents and other information available, but cautions users about searching problems resulting from the use of relevance ranking schemes. Calls for greater librarian involvement. (EA)

Describes a pilot computer training program for library staff and patrons at the University of Wisconsin-Madison. Reviews components of effective training programs and highlights core computer competencies: operating systems, hardware and software basics and troubleshooting, and search concepts and techniques. Includes an instructional outline and…