In this article, the authors share how cloud-based applications, such as Google Calendar, Wikidot, Google Docs, Google Sites, YouTube, and Craigslist, played a big part in the success of their plan of implementing a technology training program for customers and employees. A few years ago the Denver Public Library, where the authors work, developed…

Libraries are all about facilitating the intersection of people and information. According to this author, many librarians, however, still teach information literacy in the same way that their older colleagues taught bibliographic instruction. Teaching, despite technology and educational research, has still focused on the lecture. Librarians are…