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Direct linkAegard, Joanna – Computers in Libraries, 2010
In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…
Descriptors: Public Libraries, Audits (Verification), Library Research, Use Studies
Feldman, Susan – Computers in Libraries, 1999
Discusses the need for usability testing for information systems and for librarians to recognize what makes computer interfaces either easy or difficult to use. Highlights include user friendliness; navigation; standards; visual appeal; layout and design; feedback; help screens; and the usability-testing process. (LRW)
Descriptors: Computer Interfaces, Evaluation Methods, Feedback, Information Systems
