Any librarian who has managed electronic resources has experienced the--for want of words--"joy" of gathering and analyzing usage statistics. Such statistics are important for evaluating the effectiveness of resources and for making important budgeting decisions. Unfortunately, the data are usually tedious to collect, inconsistently organized, of…

The study looked into the 307 Koha libraries listed in Breeding's Library Technology Guides. Since all the tag clouds in Koha are user-contributed, their adoption and usage can shed light on the extent to which libraries are supporting user tagging. The research also revealed that public library users are more actively involved in tagging than…

The year 2010 saw a major revolution in tablet technology with the introduction of the Apple iPad. Curious about the potential of this new technology for libraries, a group of librarians at Ryerson University in Toronto seized an opportunity to investigate the emerging role of the tablet in the daily academic lives of students. The group found…

In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…

Describes the usability study that was designed at Hampshire College (Massachusetts) to see whether students were successfully using the library's Web site, particularly for reference services. Emphasizes the need for retesting and discusses results of the usability testing, including an increase in Web site hits and database searches. (LRW)

Presents the results of a study of CD-ROM database use by 100 university students. The students' age, level of study, course of study, and reasons for nonuse are reported. Implications of the study, and suggestions for promoting CD-ROM use and involving faculty in raising awareness are presented. (eight references) (KRN)

Describes the redesign of the Web site at the virtual library of the NIST (National Institute of Standards and Technology). Discusses usability problems with the original site, including navigation difficulties; focus groups to determine user needs; usability testing for the new Web site; and the importance of customer input. (LRW)

Explains the process of creating, implementing, and getting results from a usability study of a library Web site while spending little or no money, based on experiences at the Kansas City Public Library. Topics include how to design the test; finding volunteers to participate; and how to use the results. (LRW)

Discussion of the use of full-text CD-ROMs in libraries focuses on a study of graduate students at Penn State University's Great Valley campus who used Business Periodicals Ondisc. Highlights include a user satisfaction survey, user profile, impact on interlibrary loan requests, cost effectiveness, and impact on subscriptions. (LRW)

This user ratings survey focuses on bibliographic citation management software; its value to manage citation databases; and its ability to provide reports that adhere to standard bibliographic styles for publications. Service and support, reliability, ease of use, vendor integrity, and user satisfaction are discussed for each of seven software…