The year 2011 was the PALNI (Private Academic Library Network of Indiana) consortium's "rookie season" for the implementation of Primo, the 2010 Discovery Layer 500 race winner. In this article, the authors report on their transition to the cloud within Ex Libris Ltd.'s Primo TotalCare environment: their preparation, the steps involved…

Library Web teams invest significant time and energy trying to create usable Web sites. Despite the ongoing efforts to make them more friendly, studies have shown that visitors have difficulty using library sites to locate journal articles. This article discusses how library web developers have tackled the particular problem of helping Web site…

In an attempt to make the Kansas City Public Library's Web site more user friendly, the Web team took an opportunity to completely redesign the site. This article describes the techniques that the team used to organize and design the new Web site. By adopting a guided approach to the Internet, they were able to streamline their Web links and…

The author of this article is an automation librarian, but at times he also works at the reference desk, as well as teaching library instruction and literacy classes. Working at the reference desk, he learns how users handle their library's information technology. This article explores the conclusions that the author has reached regarding the…