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Direct linkEnnis, Lisa A. – Computers in Libraries, 2008
Miscommunications and misunderstandings surrounding common words that have one meaning in library-speak and a different meaning in IT-speak are all too common. There are tons of books on communicating; one could spend a career reading them all. In this article, the author recommends one book that describes how to focus on phrasing questions in…
Descriptors: Information Technology, Library Networks, Librarians, Librarian Attitudes
Krissoff, Alan; Konrad, Lee – Computers in Libraries, 1998
Describes a pilot computer training program for library staff and patrons at the University of Wisconsin-Madison. Reviews components of effective training programs and highlights core computer competencies: operating systems, hardware and software basics and troubleshooting, and search concepts and techniques. Includes an instructional outline and…
Descriptors: Academic Libraries, Check Lists, Computer Literacy, Computer Science Education
