Alcatel-Lucent has had an internal library website called InfoView since 1993. They always had pages for the various diverse resources they maintained for Alcatel-Lucent employees, such as books, serials, artifacts, market reports, and discounts. Each page had two search boxes: one for a "site" search on all pages and one searching the…

With the advent of mobile phones--and smartphones in particular--people are slowly moving away from the notion that mobile phones are just for making calls and texting. This coupled with the fact that the uptake of mobile phones hit the 5 billion mark in 2010 has spurred many libraries to offer services that can be used by their patrons on these…

The fact that people now live in a world of abundant portable electronic devices is important to any organization that maintains a web presence, including libraries. No longer tied to a desktop, the patrons' netbooks, tablets, ebook readers, and, of course, cellphones all become potential tools for remote access to library content. About a year…

Academic libraries by nature serve as spaces for communities of learners to gather. Careful design and marketing of spaces to meet specific needs, staffed by experts to facilitate and guide such learning, enhance the impact of "library as place." In this article, the author shares two examples of collaborations that have resulted from partnerships…

Successive waves of technology change what is possible in information services, and to stay relevant, information professionals face two challenges. First, they must be willing to learn all about the new tools as they appear. Second, they must learn--or relearn--the crucial characteristics of users. In this article, the author focuses on the…

With the release of Google's App Inventor for Android, though still officially in beta, the company sought to make app development "simple but powerful" so that teachers could create study tips and quizzes, anyone could create geographic information systems (GIS) to help people find their way to some destination, and people could communicate over…

This article presents the story of how Pepperdine University migrated its library management functions to the cloud using what is now known as OCLC's WorldShare Management Services (WMS). The story of implementing this new service is told from two vantage points: (1) that of the library; and (2) that of the service provider. The authors were the…

What do Google Maps and a library's Online Public Access Catalog (OPAC) have in common? Google Maps provides users with all the information they need for a trip in one place; users can get directions and find out what attractions, hotels, and restaurants are close by. Librarians must find the ultimate OPAC that will provide, in one place, all the…

People using libraries will expect to receive more of what they provide in more ways and in more places. It's already the case that people presume they should be able to do things they can do at the library through the web. Because they can do that, they presume they can use the libraries through their phones and their tablet computers. To some…

Jasper County Public Library in Indiana had started using EngagedPatrons.org (EP) in 2007. EP is a low-cost technology solution providing online events calendars, RSS feeds, database support, and other web services to connect libraries to their users. It was created in 2006 by Glenn Peterson, who also designs the feature-rich websites for…

There are many reasons to improve web links, starting with their design. The author tends to think about "design" on the web in terms of two things: (1) graphic/industrial design; and (2) human usability. A nice, clean URI (uniform resource identifier) that does not change, is readable to humans, is amenable to common web behaviors such as…

The year 2011 was the PALNI (Private Academic Library Network of Indiana) consortium's "rookie season" for the implementation of Primo, the 2010 Discovery Layer 500 race winner. In this article, the authors report on their transition to the cloud within Ex Libris Ltd.'s Primo TotalCare environment: their preparation, the steps involved…

The rumored death of librarianship caused by the advent of technology has not, and will not, come to pass. In this article, the author describes how technology has exponentially increased the librarian's ability to provide library service at the Calcasieu Parish Public Library, where she serves as head of Collection & Computing Services. The…

When people look back at the World Wide Web of 1996, there can be no doubt that today's web is better and more useful. Hyperlinking webpages and bookmarking were two of the most important aspects of the Web 1.0 world. Soon, though, usability and sharing became very high priorities, and Web 2.0 evolved. Information published in the Web 2.0 world…

Librarians expend considerable resources to develop services and implement new products catering their users' changing needs. Such efforts begs for the involvement of library users in the development and/or beta process. The authors, both academic librarians, realized that much of their online services were underused, so they devised a plan to…