ERIC Number: ED674513
Record Type: Non-Journal
Publication Date: 2024-Jun
Pages: 18
Abstractor: ERIC
ISBN: N/A
ISSN: N/A
EISSN: N/A
Available Date: 0000-00-00
CASE Insights: A Framework for Brand and Reputation Metrics in Education--Measures for Marketing and Communication Performance and Benchmarking. 2024 Report
Terry Flannery; Joe Devo; Dan Dillion; Cara Giacomini; Dan Griffin; Carly Kite Lapinski; Adrienne Nazon; Christy Lea Moss; Jonathan Sabarre; Jason Simon; Teresa Valerio Parrot; Chris Walker
Council for Advancement and Support of Education
Creation of a framework for Brand and Reputation Metrics in Education represents a significant milestone in the field of marketing and communications in the sector. Stemming from a global collaboration led by the Council for Advancement and Support of Education (CASE), this framework highlights and addresses a critical need for consistent measurement and evaluation practices in marketing and communications. The thought leadership group established the following parameters to guide their work: (1) Mission: Develop an industry-wide framework to measure marketing and communications performance; (2) Vision: Create a framework as the industry standard; and (3) Goals: Develop tools to measure, guide, and strengthen member services to support marketing and communications efforts. The framework was developed in response to growing recognition among educational institutions of the strategic importance of marketing and communication functions, combined with the gap in availability and consistency of measures and benchmarking. The process included regular online meetings and a two-day, intensive in-person workshop, drawing on the expertise of marketing and communication professionals from diverse backgrounds. The goal was to devise a simple and basic framework that could be easily implemented by institutions of all sizes and resource levels. The framework encompasses six key categories of measurement, including brand development, recruitment and retention, strategic communications, alumni engagement, philanthropy, and external engagement/public affairs. Each category addresses specific aspects of marketing and communication performance, providing institutions with examples of actionable metrics to guide their strategies. The foundation proposed in this framework is geared to empowering and encouraging institutions to establish measurable goals, assess progress, and create continuous pathways to success. By providing a standardized approach to measurement and evaluation, this framework seeks to serve as a cornerstone for the future of marketing and communications in education.
Descriptors: Reputation, Benchmarking, Institutional Mission, Marketing, Communications, Institutional Advancement, Guidelines, Measurement, Evaluation Methods, Strategic Planning, Advisory Committees, Institutional Characteristics, Student Recruitment, School Holding Power, Alumni, Private Financial Support, Outreach Programs, Professional Development, Educational Quality, Higher Education
Council for Advancement and Support of Education. 1307 New York Avenue NW Suite 1000, Washington, DC 20005-4701. Tel: 202-328-2273; Fax: 202-387-4973; Web site: http://www.case.org
Publication Type: Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Council for Advancement and Support of Education (CASE)
Grant or Contract Numbers: N/A
Author Affiliations: N/A