Whether facing budget and staff cuts or event logistics, alumni associations can make good use of volunteers. Three important rules for volunteer program management include maintaining good volunteer relationships, knowing when to ask for help, and recruiting good veteran, novice, and even nonalumni volunteers. (MSE)

Properly designed and properly evaluated, entrepreneurial activities can have many kinds of positive financial and non-financial results for an alumni program. A service or product line that alumni can not get from any other source can benefit the budget and both internal and external goodwill. (MSE)

This article provides organizational charts and brief descriptions of the public relations (PR) offices operated by Boston University, Webster University, and Austin Peay State University. The descriptions focus on staff size, staff titles, staff organization philosophy, strong and weak points, and advice for PR people in similar-size offices.…

Every college alumni program needs a mission statement specifying why it exists. In creating a statement, administrators should consider who designs it, drafts it, must endorse it, must adopt it. When institutional purpose and resources change, it can be redrafted. It should be an active guide, regularly reviewed and used. (MSE)

Publications can be helpful in promoting planned giving to colleges. Suggestions address basic brochures, response forms, a planned giving column, advertisements, bequest mailings, a year-end tax letter, newsletters, fund description, and assets inventory. Simple or sophisticated, they can be effective marketing tools. (MSE)

An institutional development audit is a comprehensive evaluation of a program, its operations, and its people. Information is analyzed to assess: institutional mission, personnel and organizational structure, financial resources, program management, communication, and overall program effectiveness and efficiency. (MLW)

Institutions are turning to marketing to combat the trends of declining enrollments, decreasing applicant pools, diminishing interest in traditional degrees, competition for students, and increasing costs. A marketing audit can analyze an institution's strengths and needs. (MLW)

The reasons that the Internal Revenue Service often audits alumni associations are cited, and specific procedures and considerations in preparing for and conducting the audit are given. (MSE)

Seven simple ways for college fund-raisers to recognize donors successfully are outlined, illustrated with the experiences of colleges, universities, and other organizations. Institutions are urged to thank donors accurately, publicly, privately, frequently, appropriately, innovatively, and sincerely. (MSE)

Advice is offered on promoting diversity within the college alumni association, based on the University of Kansas Alumni Association's experience. Suggestions include providing offerings that appeal to everyone; challenging alumni to participate in reaching out to others; and inviting alumni involvement when dissatisfied. (MSE)

This article presents an interview with Robert Deware, associate professor of organization behavior at Northwestern University in Evanston, Illinois, who offers advice on setting up and managing a university public relations office. It focuses on issues of office size, staffing, structure, and strategy. (MDM)

A public relations audit can show how efforts measure up, whether they are parents programs, media relations, or faculty/staff communication. A sample inventory form is included. (MLW)

An experienced university fund raiser discusses the staff's role in dealing with potential donors, including developing donor awareness, knowledge, interest, involvement, and commitment; maintaining constant contact; using an effective tracking system to manage, coordinate, communicate, and stimulate major fund-raising activity; and encouraging…

An actual case of successful university gift solicitation is chronicled from beginning to end, including identifying the prospect, doing appropriate research, setting a strategy, involving the prospect, making the request, closing the solicitation, and following up. Persistence and good communication skills were keys to success. (MSE)

Steps and strategies to help senior development officers analyze activities, delegate duties, and concentrate on the central concerns of their job are provided. A distinction is made between activity urgency and importance. The techniques of selectively ignoring certain office cues and focusing on differential advantage in selecting activities are…