Describes the training and support offered to users upon the implementation of a corporate online text retrieval system, and offers insights from the experience. Areas discussed include training programs and objectives, user support services and support personnel, user documentation, database building, and performance evaluation and measurement.…

Describes the changes scientific abstracting and indexing services are making to develop new production systems for a marketplace which is influenced by the information superhighway and the demand for information in an electronic format. Descriptions are included of computer system and data input changes implemented by several database producers…