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Communication Skills | 1 |
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Somerville, Arleen N. | 1 |
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Somerville, Arleen N. – Database, 1982
Lists and discusses factors affecting presearch interviews; common elements of the interview; and components of interviews with new or infrequent users, experienced users of search services, and on-site users. Do's and don'ts for library staff members during a search and skills and attributes for effective presearch interviews are also listed.…
Descriptors: Communication Skills, Information Needs, Information Retrieval, Interaction