Describes the design and implementation of the Reference Expert, a database based on INMAGIC software which contains problem reference questions and answers for use by library reference desk staff. Topics discussed include staff response to the database and problems encountered in its development. A sidebar describes the use of WORM…

Discusses applications of Lotus Notes groupware developed by MCI Communications Corporation librarians. The development of administrative databases used for reference request tracking, interlibrary loan, book ordering and other purposes, and corporate wide databases used to disseminate internal and external information are described. The strengths…