One hundred twenty-four college business communication students who were already familiar with word processing software were taught how to use a writing-analysis program. Although the writing-analysis group performed higher on all criterion measures, their scores were not significantly different from the group that edited their letters without the…

A group of 16 undergraduates learned WordPerfect through interactive videodisc and 16 others through videotape. No differences were found in word processing knowledge, learner attitude, or learning time between the two groups. In the interactive video group, those who spent more time learning the program received higher scores. (SK)