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Discourse Processes2
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Bresnahan, Mary1
Gavioli, Laura1
Kim, Min-Sun1
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A Process Model of Request Tactic Evaluation.
Peer reviewed Peer reviewed
Kim, Min-Sun; Bresnahan, Mary – Discourse Processes, 1994
Tests a process model of request tactic evaluation in two different cultures. Finds that, in both cultures, perceived effectiveness functions as a mediating variable between the four interactive constraints and perceived likelihood of use. Finds that Koreans rated concern for feelings and avoiding imposition highly, whereas Americans rated clarity…
Descriptors: Communication Research, Cultural Differences, Foreign Countries, Higher Education
Turn-Initial versus Turn-Final Laughter: Two Techniques for Initiating Remedy in English/Italian Bookshop Service Encounters.
Peer reviewed Peer reviewed
Gavioli, Laura – Discourse Processes, 1995
Analyzes patterns of laughter in bookshop service encounters in England and Italy. Finds that in the English corpus, laughter is recurrently turn-initial, anticipating an account by the assistant in the same turn, whereas in the Italian corpus it is recurrently turn-final, leaving to the customer the possibility of eliciting an account and/or an…
Descriptors: Communication Research, Cultural Differences, Discourse Analysis, Foreign Countries