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Peer reviewedBean, Judith Mattson; Johnstone, Barbara – Discourse Processes, 1994
Outlines a model of the speech act of apologizing that ranges apologies along a continuum from the most situational to the most personal. Analyzes 252 occurrences of apologies in 62 telephone interviews. Shows how most apologies are functions of discourse task management tactics. (HB)
Descriptors: Communication Research, Discourse Analysis, Discourse Modes, Higher Education
