Perhaps because keeping score is an intrinsic part of competitive sports, the NCAA has tracked diversity by the numbers, counting how many minorities and women work as coaches and athletic directors, particularly at schools in big-time Division I. With the organization taking that singular approach, member colleges and universities overall have moved the ball on diversity more by inches than entire playing fields. Two years ago, new president Dr. Mark Emmert came up with another play for the NCAA's offense on diversity. Besides collecting statistics, the national office in Indianapolis would promote change in campus culture as a way to increase the diversity of athletic directors, coaches and players. Dr. Bernard Franklin, a former president of Virginia Union University, oversees a new Office of Inclusion that has broadened and consolidated the NCAA's diversity efforts. The NCAA's new emphasis on campus climate and culture is in keeping with the increased attention that college diversity staffers have been paying to those issues. By adding that thrust to its diversity efforts, the NCAA is essentially conceding its numbers-driven approach has gone only so far in changing hiring practices in athletic departments.