Digitalization challenges the way in which business processes are seen. The potential for enhancement is even recognized in business areas that traditionally have little to do with IT. Even though universities have long-standing traditions of how work is organized, they have not been eager to adopt digitalized processes. Because core university…

Despite the numerous support systems, academic performances in many South African higher institutions continue to experience challenges while some are declining in throughputs. Some of the support mechanisms seem to be black boxed, notwithstanding the deteriorating situation. Thus, there is "prima facie" evidence that the factors that…