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Hummel, Paul A. – Educational Technology, 2003
Discusses quality improvement (QI) and how it can help human performance improvement (HPI). Compares QI and HPI and discusses focusing on products and services; focusing on the customer; using data more effectively; continuous improvement; benchmarking; establishing standards; specialization; and involving the clients. (LRW)
Descriptors: Benchmarking, Comparative Analysis, Performance Technology, Specialization
Jensen, Randall P.; Osguthorpe, Russell T. – Educational Technology, 1985
Describes two studies designed to identify and validate principles of effective microcomputer manual design. In the first, instructional science students rated design principles of four computer manuals using a computer manual checklist; in the second, instructional effectiveness of these design principles was tested by comparing microcomputer…
Descriptors: Check Lists, Comparative Analysis, Computer Software, Design Requirements
