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Riley, Thomas; Davani, Holly; Chason, Pat; Findley, Ken; Druyor, Dale – Educational Technology, 2003
Discusses level 3 evaluation from Donald Kirkpatrick's Four Level Evaluation Model (level: 1-reaction; 2-learning; 3-behavior; 4-results) to measure training program performance. Highlights include an evaluation planning matrix; increasing evaluation data accuracy and reliability; data collection method selection; designing data collection…
Descriptors: Data Collection, Evaluation Methods, Interviews, Matrices
Spitzer, Dean R. – Educational Technology, 2003
Discusses issues related to training and performance improvement, including practice required for skill learning; knowledge versus skills; core skills; competence; learning to learn; team orientation; enabling business results; interpersonal and conceptual skills; timing; focusing on priorities; organizational learning and management…
Descriptors: Competence, Industrial Training, Interpersonal Relationship, Learning Processes
