The design of online learning environments is a complicated process because it entails the use of technological tools to mediate the various forms of interaction situated in the learning process. One possible way to help reduce such complication inherent in various forms of interaction is to look at design as a problem-solving activity. This means…

To determine whether online training courses are effective, companies should evaluate training software when considering its purchase or development. Author describes the development and use of an instrument for evaluating online courses created by AT&T's Network Operations Education and Training organization. Also includes the On-Line…

Discusses quality assurance for Web-based courses, based on experiences at the University of Pretoria. Topics include evaluation of courseware; the concept of quality, including quality control, quality assurance, and total quality management; implementing a quality management system; measurement techniques; and partnerships. (LRW)