Focuses on the use of e-mail games for learning. Discusses terminology; reasons for using virtual games; promoting person-to-person interaction online; how to play an e-mail game, including three examples of specific games; player reactions; design components; the functions for facilitating an e-mail game; and the game as an excuse for debriefing.…

To determine whether online training courses are effective, companies should evaluate training software when considering its purchase or development. Author describes the development and use of an instrument for evaluating online courses created by AT&T's Network Operations Education and Training organization. Also includes the On-Line…