Defines return on investment (ROI); describes the individual articles included in this special section of the journal which focuses on the process of ROI in organizations. Together, this collection of articles displays a wide variety of views about the necessity for ROI and the quality and quantity of its use. (AEF)

Examines popular approaches to performance and organizational improvement to see what flaws they contain and how continued practice will impede progress. Discusses benchmarking; quality management/continuous improvement; needs assessment; training; downsizing; reengineering; system(s) approach; and strategic planning. Describes the Organizational…

Discusses the need to shift from the old models for organizational development to the new methods of quality management and continuous improvement, visions and visioning, and strategic planning, despite inappropriate criticisms they receive. (AEF)