This article discusses an effort to improve training performance in a large corporate conglomerate in South Korea. In particular, focus is placed on a new instructional design (ID) model named the Cogwheel ID model. The cogwheel metaphor is used to illustrate the integrated processes within complex training organizations, including organizational,…

Examines how the Veterans Benefits Administration (VBA) selected, funded, developed, and implemented a distributed technical training system which achieves return on investment documented via performance measurement and follow-on evaluation. VBA proposed using the instructional systems development process, integrated with other advances in…