Troubleshooting skills are integral for the Information Technology professional. In order to address faculty concerns that students were not effectively learning required troubleshooting skills, a standardized troubleshooting methodology (the DECSAR Method) was created and integrated into the standard curriculum of a college information technology…

Investigates the effects of two instructional strategies, visual display (animation, and static graphics with and without motion cues) and contextual presentation, in the acquisition of electronic troubleshooting skills using computer-based instruction. Study concludes that use of visual displays and contextual presentation be based on the…