Although Massive Open Online Courses (MOOCs) are increasing in popularity, they have been subject to criticism due to the high dropout rate. This study examined the impact of an instructor's personalized email intervention on the rate of completion of a nine week course, which included seven weekly quizzes, and the rate of completion of the final…

e-Learning has some restrictions on how learning performance is assessed. Online testing is usually in the form of multiple-choice questions, without any essay type of learning assessment. Major reasons for employing multiple-choice tasks in e-learning include ease of implementation and ease of managing learner's responses. To address this…