Examines intelligent software agents, presents nine design principles aimed specifically at the technology perspective (to personalize task performance and general principles), and discusses what librarians can do that software agents (agents defined as activity-aware software programs) cannot do. Describes an information ecology that integrates…

Discusses problems facing naive users of interactive information systems (IIS) that have been identified through classroom research. Impediments to successful use of IIS are students' inability to make use of non-text-based information sources and difficulty choosing appropriate search strategies. Mental models developed by users may provide clues…

Five categories of microcomputer software for information storage and retrieval (ISR) are distinguished and characterized: classical retrieval systems; end-user software; indexing programs; full-text retrieval programs; and personal information managers. In addition, the special retrieval techniques of hypertext and best-matched searching are…

Discusses the current status of 4 developments that will determine the emergence of generally available multimedia information services: high-bandwidth networks; inexpensive user appliances capable of handling multimedia; adoption of standards for representation, compression, packaging, and transmission; and development of a corpus of multimedia…

Describes imaging technology, which allows huge numbers of words and illustrations to be reduced to tiny fraction of space required by originals and discusses current applications. Highlights include image processing system at National Archives; use by banks for high-speed check processing; engineering document management systems (EDMS); folder…

Discusses information retrieval, the effects of the Internet, and the changing role of information professionals based on experiences at JP Morgan. Topics include end-user relationships; training needs; the need for continual professional development; relationship to the information technology department; information management; and Intranet…

Discussion of distance learning and new information and communication technologies focuses on the role of the library. Highlights include the need for lifelong learning; online courses; adult training needs; new technologies in education and training contexts; digital libraries; acquiring, storing, finding, and filtering information; and user…