Questions the wisdom of permitting visions of the electronic library to drive budgets and strategic planning. Social and economic realities limiting user access to information, new roles for librarians, and models that guide management of information resources and services by real librarians for real users are discussed. A proposed action agenda…

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

Examines some of the fears, frustrations, and misconceptions of library staff and patrons that hamper the effective use of computers in libraries. Strategies that library administrators could use to alleviate stress are outlined, including staff participation in the automation process, well-designed workstations, and adequate training for staff…

Examines factors relating to selecting machine-readable information sources from the perspective of the library manager concerned with serving user needs. Professional and novice searchers are considered; remote time sharing, CD-ROM workstations, and local tapes are described and compared; network choices are discussed; and impacts on the…

Reviews global electronic access changes and their impact on library operations with particular references to developments at the Australian National University. Topics discussed include scholarly communication; user demands; information technology developments; library structures and organizations; management qualifications for librarianship;…