Examines automated self-service checkout and return systems in libraries in the United Kingdom based on the literature and on research conducted by Loughborough University. Describes the main systems available and discusses objectives, costs, security, location of equipment, functionality and system design, and effects on users and staff.…

Discusses the need for computer literacy for library staff. Computer applications in libraries and information centers are described; problems concerning computerization in libraries are discussed, including computer anxiety, differences in information retrieval methodologies, and user friendliness; and solutions to these problems are suggested,…

Examines factors to be considered in the management of technological change in libraries and information services. The organizational climate for change is discussed, and factors to consider when developing a strategy for introducing a new product, service, or system are described, including leadership, goals, political processes, marketing, and…

Identifies and discusses seven critical issues in the implementation and maintenance of a library automation staff training program: timing, a modular learning approach, training location, trainers, documentation, lesson reinforcement, and continuity. An appendix describes some of the options available for computer assisted training programs.…

Compares the more positive library automation experiences of a small public library with those of a large research library. Topics addressed include collection size; computer size and the need for outside control of a data processing center; staff size; selection process for hardware and software; and accountability. (LRW)

Discusses the importance of recognizing the human component in library automation systems to ensure the smooth and efficient operation of the system. Human factors considerations are discussed in terms of health and safety aspects, ergonomics, workplace design, and job organization. (41 references) (CLB)

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

Examines some of the fears, frustrations, and misconceptions of library staff and patrons that hamper the effective use of computers in libraries. Strategies that library administrators could use to alleviate stress are outlined, including staff participation in the automation process, well-designed workstations, and adequate training for staff…