Argues that users' needs should play a more prominent role in the design or choice of an online catalog in a specific library, and outlines requirements which enhance ease of use. Areas discussed include operational control, search formulation control, access points, output control, user assistance, and hardware requirements. (nine references)…

Argues that false assumptions about user needs implicit in methodologies for building information systems have resulted in inadequate and inflexible systems. Checkland's Soft Systems Methodology is examined as a useful alternative. Its fundamental features are described, and examples of models demonstrate how the methodology can facilitate…