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Molnar, Jack; Stup, Brenda – Evaluation Practice, 1994
This article describes an ongoing survey that illustrates how evaluators, working with program managers, have effectively used client-based data to monitor performance in the Social Security Administration. The value of client-based data outweighs the limitations and problems collecting it. Customer perceptions are a critical barometer of quality.…
Descriptors: Data Collection, Delivery Systems, Evaluation Methods, Evaluation Problems

Witkin, Belle Ruth – Evaluation Practice, 1994
Practices in needs assessment are reviewed since 1981, the year the federal government changed the role it plays in promoting needs assessment in the public sector. The review is based on reports published to 1993 and indicates that needs assessment is flourishing in a variety of settings. (SLD)
Descriptors: Data Collection, Elementary Secondary Education, Evaluation Methods, Evaluation Problems

Slaughter, Helen B. – Evaluation Practice, 1991
Difficulties faced in evaluations that include data in a language not native to the evaluators or that lie outside the evaluators' cultural experience are discussed. Improvements to credibility and fairness from using a cross-cultural, bilingual evaluation are described and illustrated through evaluation of a language immersion program in Hawaii.…
Descriptors: Bilingualism, Case Studies, Cross Cultural Studies, Cultural Awareness