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Patient Satisfaction with Outpatient Psychiatric Services: Qualitative and Quantitative Assessments.
Peer reviewed Peer reviewed
Perreault, Michel; And Others – Evaluation and Program Planning, 1993
Quantitative and qualitative measures of patient satisfaction with psychiatric outpatient services were compared in interviews with 263 outpatients. Results indicate that expressions of dissatisfaction appear mainly in open-ended questions. Focus on the questions and acceptability of the data gathering procedure appears to influence responses…
Descriptors: Comparative Analysis, Data Collection, Interviews, Multidimensional Scaling
Utilizing Client Outcomes to Improve the Delivery of Mental Health Services: Coping with Organizational Realities, Concerns about Relevance, and the Believability of the Data.
Peer reviewed Peer reviewed
Green, Rex S., Ed.; Newman, Frederick L., Ed. – Evaluation and Program Planning, 1993
The six articles of this special section address the organizational context that shapes utilization of mental health services, the relevance of data elements and results to decision making, and assuring the validity of evaluation results. Theoretical and practical concerns are considered. (SLD)
Descriptors: Client Characteristics (Human Services), Coping, Data Collection, Decision Making
Conditions Influencing the Impact of State Level Program Evaluation: A Contrast of Two States' Evaluation of the Institute for Mental Disease Issue.
Peer reviewed Peer reviewed
Newman, Frederick L.; And Others – Evaluation and Program Planning, 1992
Conditions influencing conduct and impact of state-level program evaluation are explored. A model is offered as a guide for assessing conduct and impact, and its use is demonstrated by a case study contrasting the approaches of two states examining an issue raised by the Federal Health Care Financing Agency. (SLD)
Descriptors: Case Studies, Cluster Analysis, Comparative Analysis, Data Analysis
Three Critical Views of Functioning: Comparisons of Assessments Made by Individuals with Mental Illness, Their Case Managers, and Family Members.
Peer reviewed Peer reviewed
Massey, Oliver T.; Wu, Liang – Evaluation and Program Planning, 1994
Assessments of 41 mentally ill adults (consumers of mental health services) of their level of functioning were compared with assessments by family members and mental health services case managers. Moderate correlations are found among the perspectives, and the relevance of the three perspectives for community-based service provision is discussed.…
Descriptors: Ability, Administrators, Adults, Community Programs