This paper discusses social and organizational differences between client-focused, volunteer-staffed programs and comparable paid-personnel programs. Particular attention is given to the effects of these differences on three aspects of the evaluation process: initiation of the evaluation, need for process evaluation, and utilization of evaluation…

Advantages of internal evaluation are illustrated through an in-house study of the familiarity of clinicians at a social service agency with the Tarasoff decision about responsibility concerning potentially dangerous clients. Advantages include multiple alliances among staff and researchers, increased cooperation, and an improved likelihood of the…