The client-oriented cost outcome system provides feedback of the data generated by or for consumers for a program's service planning, delivery, quality control, and evaluation methods. The system's conceptual framework, necessary components, and applications for program evaluation are described. Available from: Pergamon Press, Maxwell House,…

Procedures for setting and monitoring program goals are discussed, using a drug treatment project as an example. Implementation steps include goal setting, checking for consistency, monitoring, and providing feedback. The advantages and limitations of this goal-oriented approach are described. Available from: Pergamon Press, Maxwell House,…

This article outlines an approach designed to strengthen the validity of the case study method of evaluation. Five aspects of this approach are identified: evaluator selection procedure, method of setting out the evaluation expectations, use of on-going feedback, use of multiple perspectives, and wide involvement of various audiences. (Author/JAZ)

The purpose of evaluation in education projects is explored, through examples from English Language Teaching aid projects in developing countries. The distinction between formative and summative evaluation is conceptualized in terms of purpose rather than temporality, and the role of evaluation in program improvement is stressed. (SLD)