"Higher education is at a crossroads," Kelly Baxley declared as he introduced the plenary session at the APPA 2013 conference in Minneapolis last August. "The sector urgently needs to innovate because becoming a savvy user of technology is now a requirement, regardless of industry or career path. The vast proliferation of mobile…

Working on a college campus is pretty special. There is always something fun going on, sporting events to watch, lots of interesting opportunities to help people, and the setting to do work that really matters. Colleges are complex organizations, so it is good to have a broad institutional perspective to better understand what people do and why…