Discusses the critical issue emerging in the implementation of change strategies designed to improve the effectiveness of human service delivery systems. Describes the process by which change was introduced and implemented in a human service organization. Suggestions, theoretical guidelines, and a model are provided for future interventions.…

Describes an approach to team training based on behavior modification learning principles and describes how it differs from other learning approaches and from common practice. While the implications are strongest for off-site and classroom training, there are implications for process consultation with intact teams. (Author)

Examines a confrontation team-building intervention that was highly successful in building the supervisors into a unified group. Evaluation indicated the team became the most important variable with little consideration given to the rest of the organization, resulting in the whole organization being severely crippled and having to be rebuilt.…

Change Agent Research (CAR) is a "people" change approach that contrasts what a group (or individual) thinks it is doing with the actual behavior that exists. The applicability of CAR methodology to organizations is discussed. (Author)