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The Introduction of Total Quality Management at Oregon State University.
Peer reviewed Peer reviewed
Coate, Edwin – Higher Education, 1993
A discussion of the implementation of the Total Quality Management approach at Oregon State University over a number of years describes the planning process, steps and issues in implementation, specific results achieved, obstacles encountered, and lessons learned in the process. (MSE)
Descriptors: Change Strategies, College Administration, Higher Education, Management Development
Towards Total Quality Management in Higher Education: A Case Study of the University of Wolverhampton.
Peer reviewed Peer reviewed
Doherty, Geoffery D. – Higher Education, 1993
This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…
Descriptors: Change Strategies, College Administration, Foreign Countries, Higher Education
Total Quality Management at Virginia Commonwealth University: An Urban University Struggles with the Realities of TQM.
Peer reviewed Peer reviewed
Cowles, Deborah; Gilbreath, Glenn – Higher Education, 1993
Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…
Descriptors: Alumni, Change Strategies, College Administration, Computer Oriented Programs