Peer reviewedERIC Number: EJ468997
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0018-1560
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Available Date: N/A
Total Quality Management at Virginia Commonwealth University: An Urban University Struggles with the Realities of TQM.
Cowles, Deborah; Gilbreath, Glenn
Higher Education, v25 n3 p281-302 Apr 1993
Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons about the process of change. (MSE)
Descriptors: Alumni, Change Strategies, College Administration, Computer Oriented Programs, Databases, Higher Education, Information Systems, Management Development, Management Systems, Organizational Change, Personnel Management, Program Implementation, Quality Control, Records (Forms), State Universities, Total Quality Management
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
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Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A
